Collision FAQs

How can I get a rental vehicle?

If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.

If my vehicle's frame is damaged is it a total loss?

No. A car is a total loss only when the price of repairs exceeds the insurance company's determined value of your vehicle.

Our ASE Certified technicians use state-of the-art computer measuring systems to assess your frame for damage. On most repairs, we can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced.

Today, most cars are built using a uni-body design (frame and body as one) construction. This means we have a much greater probability of repairing the frame of your vehicle.

Can you match the paint color?

Our modern factory finishes incorporate multiple layers of highly specialized paints. We have made a major investment in the finest paint system available and constantly upgrade its technology and equipment to ensure that each vehicle's paint matches its original factory finish. We take special pride in our ability to match factory finish colors as the final step in the restoration process.

Can I get other service work done on my vehicle while it is in the body shop?

Yes. Just let your service advisor know what other work you would like us to do so that he or she can make the necessary arrangements.

How long will the repairs to my vehicle take?

Time varies depending on the repairs needed. Your advisor can give you an estimate of the time it will take to complete the repairs to your vehicle.  Be sure to check with your advisor for the specifics on your vehicle.

Will the parts be ordered before I drop off my vehicle for repair?

Yes, absolutely. Roy O'Brien Ford Collision generally orders your vehicle's parts at the time that we write your estimate. Unless your vehicle is unsafe to drive, we will schedule your drop-off date a couple of days later. If you require a rental, we will help you arrange for one.

How will I know when my vehicle is done?

You will be notified by your advisor when your vehicle is ready to be picked up. Feel free to call or e-mail your advisor during the repair process if you have questions or concerns.

Do I have to pay a deductible?

The amount of deductible that you will be responsible for is determined by your insurance policy.  If you carry broad collision, and you were not at fault, your insurance company most likely will waive your deductible. Insurance companies determine fault by your account of the accident when you make the claim and by reviewing the accident report filed through the police department.

If you aren't sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up your vehicle.

To whom do I pay a deductible to?

If your deductible is not waived, it will be your responsibility to pay Roy O'Brien Ford Collision when you pick up your vehicle. If you aren't sure about your deductible, you can call your advisor and he or she can tell you whether your insurance company has waived your deductible or whether it will be your responsibility.

What are Betterment Charges?

Parts that wear out and need replacement with time and use (e.g., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle.